Airline complaints
Complain about an airline in Ireland
How to prepare an airline complaint about refunds, cancellations, delays, baggage, booking problems, or IAA passenger-rights routes.
- passenger-rights route
- IAA
- core evidence
- booking ref
- refund route to check
- chargeback
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsAirline complaints need careful routing because a cancelled flight, delayed flight, baggage issue, booking-site problem, voucher dispute, and card refund can each point somewhere different.
Whether you booked directly with an airline or through a travel seller, keep the booking confirmation and identify which business needs to answer your complaint.
What to do next
- 1Start with the airline or travel seller complaint route and keep the booking and complaint references.
- 2For flight cancellation, delay, denied boarding, downgrading, and passenger-rights issues, check IAA guidance.
- 3For travel sellers, cross-border issues, or card payments, check ECC and chargeback routes before assuming small claims.
Common airline complaint searches
A delayed flight, missing bag, refused voucher or overdue refund may involve different rules. Describe the particular problem and check the guidance that applies to it.
Separate airline from booking site
If you booked through a travel seller or platform, identify who took the payment and who controls the refund. Keep both the airline and seller messages where relevant.
Before you write
- Booking reference
- Flight details
- Cancellation or delay notice
- Baggage report if relevant
- Payment proof
Questions people ask
Who handles airline passenger-rights complaints in Ireland?
Start with the airline. For covered passenger-rights issues, check the Irish Aviation Authority route.
Should I use chargeback for a flight refund?
Check card chargeback timing quickly if you paid by card, while keeping the airline or travel-seller complaint record.