Trader complaint
Aer Lingus complaint in Ireland
How to prepare an Aer Lingus complaint about a refund, cancellation, delay, baggage, or booking problem.
- CCPC helpline contacts naming Aer Lingus in 2025
- 349
- holidays and travel contacts
- 2,225
- travel sector small-claims referrals
- 770
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. The complaint figures below are public helpline-contact figures, not findings of wrongdoing or liability.
If you need to complain to Aer Lingus, start with your booking reference and a clear description of the problem. For flight-rights issues, check the airline's procedure and the IAA's guidance.
What to do next
- 1Start with Aer Lingus customer support or complaint process and keep all booking and complaint references.
- 2For cancellation, delay, denied boarding, and passenger-rights complaints, check whether the IAA route applies.
- 3Use the small-claims checker only for disputes that might fit the official Irish criteria.
What to include in your Aer Lingus complaint
Your complaint may concern a refund, cancelled or delayed flight, baggage, booking change or voucher. Give the booking reference and explain the specific problem you need resolved.
Before you write
- Booking reference
- Flight number and date
- Notice of cancellation or delay
- Baggage report if relevant
- Complaint reference
Questions people ask
Who handles Aer Lingus complaints in Ireland?
Start with Aer Lingus. For many passenger-rights issues, the Irish Aviation Authority may be relevant after the airline process.
Can TBD write an Aer Lingus complaint letter?
Yes, TBD can help draft a complaint under your own name. It does not act as your representative or file anything for you.