Digital platform complaints
Complain about a digital platform in Ireland
How to prepare a digital platform complaint about accounts, subscriptions, app purchases, ads billing, refunds, payments, or support loops.
- core identifier
- account
- key evidence
- screenshots
- consumer, payment, data, or regulator
- route split
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsDigital platform complaints need careful routing because the same company can provide accounts, subscriptions, marketplaces, advertising, app stores, devices, and payment services.
For an app purchase, subscription, account problem or advertising charge, record the account, transaction and support reference. Explain what you need the platform to correct.
What to do next
- 1Identify the exact service, account, payment, support case, and remedy.
- 2Collect screenshots, receipts, account identifiers, support messages, cancellation proof, and payment records.
- 3Check platform support, chargeback, regulator, cross-border, data-protection, or small-claims routes depending on the issue.
Common digital platform complaint searches
Common searches include account locked, subscription charged after cancellation, app refund refused, ads account charge, marketplace payment, support not responding, and digital product not delivered.
Before you write
- Account email or ID
- Transaction ID
- Screenshots
- Support case
- Payment proof
Questions people ask
Is a digital platform complaint a small-claims issue?
Not automatically. It may be a payment, consumer, data, platform, regulator, or cross-border issue depending on the service and seller.