No response
Business ignoring your complaint in Ireland
What to do when a trader does not answer: follow-up, evidence, chargeback, regulator, or small claims later.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsNo response is not the same as no route. The useful move is to keep the complaint trail clean: sent date, recipient, subject, evidence, and deadline.
TBD can prepare one focused follow-up and help decide whether another route is worth it. Low-value cases may not justify endless chasing.
Small claims should only be considered after the complaint route fails and the amount, trader identity, location, and category fit.
What to do next
- 1Send one short follow-up if the first complaint is ignored.
- 2Check card chargeback deadlines if you paid by card.
- 3Use the official specialist route before small claims where telecoms, travel, finance, tenancy, or cross-border issues apply.
Before you write
- Sent complaint
- Delivery or email proof
- Response deadline
- Payment method
- Trader identity
- Evidence file