Advice and examples
Waiting for a refund, trying to get unfinished work completed or having a disagreement with a neighbour? These articles explain what to check and how to start a useful conversation about putting things right.
These articles provide general information for Ireland. Our letter-writing tools cover consumer complaints. The articles about boundaries, barking dogs and tenancy deposits explain where to get help with those problems.
Neighbours and property
A practical Irish boundary-dispute checklist: collect documents, describe the disputed work and know when a surveyor or solicitor is needed.
Where to get specialist help
Neighbours and noise
How to record persistent barking in Ireland, write a practical first complaint and distinguish an informal letter from a court application.
Where to get specialist help
Faulty goods
What to include when you complain about a faulty appliance: when you bought it, what went wrong and what you want the retailer to do.
Help writing your complaint
Home improvements
Paid a tradesperson a deposit but the work has not started? Gather the quote, agreed dates and payment record before asking what happens next.
Help writing your complaint
Home improvements
A practical Irish worked example for incomplete home improvements, separating unfinished work, defects and disputed extras.
Help writing your complaint
Cars
Find out what to include in a complaint to a used-car dealer, and why private purchases and finance agreements need separate consideration.
Help writing your complaint
Online shopping
An Irish missing-delivery example with order records, delivery evidence and a clear request to the retailer rather than an endless courier loop.
Help writing your complaint
Renting
Find out what to ask when a landlord keeps part of your deposit, which records to keep and when to check with the RTB.
Where to get specialist help
Phone and broadband
Still getting broadband bills after cancelling? Check the end date, charges and provider replies before taking the complaint further.
Help writing your complaint
Car hire
Prepare a car-rental damage complaint with collection photos, return records, contract terms and a specific request for the charge evidence.
Help writing your complaint
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