Telecoms
Telecoms complaint in Ireland
How to complain about broadband, mobile, TV, billing, contract, or cancellation issues in Ireland.
- CCPC telecoms contacts in 2025
- 2,462
- telecom providers in CCPC top named traders
- 4
- main telecoms escalation route
- ComReg
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTelecoms pages should work differently from ordinary retailer pages. The CCPC Consumer Helpline Report 2025 recorded 2,462 telecoms contacts, and Sky, eir Group, Virgin Media, and Vodafone all appeared in the top named trader list.
For broadband, mobile, TV, installation, billing, and cancellation complaints, the provider complaint process and ComReg route often matter more than small claims. TBD can still help users write a clear complaint and organise evidence.
What to do next
- 1Complain to the provider first and keep the complaint reference number.
- 2Use ComReg guidance where the dispute concerns telecoms services, billing, switching, contract terms, service outages, or complaint handling.
- 3Only consider small claims where the issue is a suitable consumer-contract dispute and the official criteria are met.
Provider pages to build
The first telecom pages should target Sky, eir, Virgin Media, and Vodafone. Each page should include provider-specific evidence prompts, but the escalation logic should remain provider-first and ComReg-aware.
Evidence for telecoms complaints
Useful evidence includes bills, contract summary, order confirmation, installation date, outage records, screenshots of speed tests where relevant, complaint reference numbers, and cancellation messages.
Before you write
- Account number
- Bills or contract summary
- Complaint reference
- Outage or speed evidence
- Cancellation or switching messages
Questions people ask
Should I go to ComReg or small claims for a telecoms complaint?
For many telecoms issues, complain to the provider first and then check ComReg guidance. Small claims may only fit some consumer-contract disputes.
Can TBD write my broadband complaint letter?
Yes. TBD can help draft a pre-court complaint under your own name, but it does not act for you or file anything.