TBD
CaseStart

Complaint message

Write your complaint

Use the details from your checker result or start here. Check and edit the message before you decide to send it.

Write your complaint

1

Sender

The draft uses your name. You decide whether to send it.

2

The business

Enter the business name and its address if you have it.

3

Purchase and issue type

Enter what you bought, what you paid and what you would like the business to do. Choose the tone and how long to give it to reply.

What to focus on

Start with the seller or retailer and ask for the practical remedy that fixes the fault.

Evidence to mention

  • Receipt or order confirmation
  • Photos or video of the fault
  • Repair or support notes
4

Issue details

Keep the story factual: what happened, when, and what the trader has already said.

5

Evidence

List the records the message should mention. No uploads are needed here.

Case status

Your checker result

Optional

Message

Not drafted

Details still needed

0

What to do next

Add the missing details, prepare your message and check it carefully before sharing it.