Company complaint
Amazon complaint in Ireland
How to prepare an Amazon complaint about refunds, returns, missing deliveries, marketplace sellers, account issues, or chargeback options.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Amazon has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Start with the Amazon order, seller name, delivery record, return record, and support messages.
- 2Separate Amazon-sold orders from marketplace seller issues because the practical route can differ.
- 3If the refund or delivery issue is not resolved and you paid by card, check chargeback timing before assuming small claims fits.
Common Amazon complaint topics
When contacting Amazon you may need help with refund after return, missing or late delivery, marketplace seller confusion, faulty item, account or support dead end. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Order number
- Seller shown on the order
- Delivery or return tracking
- Support chat or email
- Payment record
Questions people ask
Is TBD affiliated with Amazon?
No. TBD is independent and is not affiliated with Amazon.
Can TBD write a Amazon complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Amazon dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.