Appliance complaints
Faulty appliance refund in Ireland
How to complain about a faulty appliance, ask for repair, replacement, refund, or price reduction, and prepare evidence.
- CCPC domestic-appliance contacts in 2025
- 1,848
- domestic-appliance referrals to small claims
- 1,125
- faulty goods and services contacts across sectors
- 9,114
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsIf an appliance stops working, start with the retailer, your receipt and a description of the fault. A qualifying dispute worth EUR2,000 or less may later be suitable for Ireland's Small Claims Procedure.
The CCPC Consumer Helpline Report 2025 recorded 1,848 contacts about domestic appliances and 1,125 Small Claims Procedure referrals in that sector. That makes appliance disputes a strong fit for complaint-letter pages, evidence checklists, and small-claims eligibility guidance.
What to do next
- 1Start with a written complaint to the retailer or service provider, not the manufacturer, unless the manufacturer is also the seller or warranty route.
- 2Ask for the practical remedy that fits the issue: repair, replacement, refund, price reduction, or completion of a repair service.
- 3If the trader does not resolve it and the claim is EUR2,000 or less, check whether the official Small Claims Procedure may fit.
What to include in the complaint
Name the appliance, purchase date, order number, price, and the exact fault. If a repair has already failed, say when the repair happened and what changed afterwards.
Keep the letter factual. A short timeline, a clear remedy request, and good evidence will usually do more work than a long argument.
Common appliance evidence
Useful evidence includes the receipt, delivery record, photos or videos showing the fault, repair reports already obtained, warranty documents, and all messages with the trader.
Before you write
- Receipt or order confirmation
- Photo or video of the fault
- Repair or technician notes
- Messages with the retailer
- Clear remedy request
Questions people ask
Can I use small claims for a faulty appliance in Ireland?
Often yes, if the appliance was bought from a trader, the amount claimed is EUR2,000 or less, both parties are Ireland-based, and the claim is within the allowed time window. Check exclusions before relying on that route.
Should I complain to the shop or the manufacturer?
In most consumer purchase disputes, start with the trader that sold the appliance. A manufacturer warranty may help, but it does not replace the need to make the seller aware of the problem.