Faulty goods
Faulty product refund rights in Ireland
Use the Consumer Rights Act 2022 to ask a trader to repair, replace, reduce the price, or refund.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsWhen goods bought from a trader are faulty, not as described, badly installed, late, or not delivered, Irish consumer law gives you routes to a remedy.
The right remedy depends on timing and seriousness. A pre-court complaint letter should state what happened, what remedy you want, and the evidence you can provide.
Before you write
- Receipt or order confirmation
- Photos or video
- Delivery records
- Previous messages