Company complaint
Deliveroo complaint in Ireland
How to prepare a Deliveroo complaint about an order not delivered, missing items, wrong order, refund refusal, or app-support dead end.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Deliveroo has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Collect the order receipt, app screenshots, delivery status, rider or restaurant messages, and refund response.
- 2Ask Deliveroo for the specific refund or correction in writing through the app or support route.
- 3For unresolved card payments, check chargeback timing and keep the platform complaint trail consistent.
Common Deliveroo complaint topics
When contacting Deliveroo you may need help with order marked delivered but not received, missing items, partial refund dispute, restaurant versus platform confusion, support chat refusal. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Order receipt
- Delivery screenshot
- Missing item photos if relevant
- Support response
- Card payment date
Questions people ask
Is TBD affiliated with Deliveroo?
No. TBD is independent and is not affiliated with Deliveroo.
Can TBD write a Deliveroo complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Deliveroo dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.