Furniture delivery
Furniture delivery complaint in Ireland
Write a clear complaint about delayed, missing, damaged, or faulty furniture bought from a trader in Ireland.
- CCPC furniture and furnishings contacts in 2025
- 1,430
- sector referrals to small claims
- 929
- Rathwood helpline contacts in CCPC 2025
- 565
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsFurniture problems can involve missed deliveries, damaged items or delayed refunds. The CCPC Consumer Helpline Report 2025 recorded 1,430 contacts about furniture and furnishings and 929 Small Claims Procedure referrals in that sector.
The same report named Rathwood as one of the top named traders, with 565 helpline contacts. That does not prove wrongdoing, but it does show consumer demand for clear complaint guidance around furniture, delivery, and refund issues.
What to do next
- 1Start with the seller or retailer and give the order number, delivery date, and what went wrong.
- 2Ask for delivery, replacement, repair, refund, or collection of damaged goods depending on the problem.
- 3If the trader is Ireland-based, the amount is EUR2,000 or less, and the claim fits the official criteria, small claims may be a later self-filed route.
Common furniture complaint issues
Useful subtopics include furniture not delivered, sofa damaged on delivery, garden furniture delay, wrong item delivered, refund delay after cancellation, and furniture company not responding.
Evidence that helps
Keep the order confirmation, delivery promise, tracking details, photos of damage, packaging photos, cancellation emails, and any customer-service reference numbers.
Before you write
- Order confirmation
- Promised delivery date
- Tracking or delivery messages
- Photos of damage
- Refund or cancellation request
Questions people ask
Can I use small claims for furniture not delivered?
It may fit if the trader and customer are Ireland-based, the claim is EUR2,000 or less, and the dispute is about goods bought from a trader.
What if the furniture arrived damaged?
Photograph the item, packaging, and delivery paperwork quickly, then write to the trader with the remedy you want.