Energy complaints
Complain about an energy provider in Ireland
How to prepare an electricity, gas, billing, meter, switching, sales, or prepay complaint before checking the CRU route.
- energy escalation route
- CRU
- core evidence
- bills
- important proof
- meter readings
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsEnergy-provider complaints are usually about bills, meter readings, account transfer, switching, prepay top-ups, doorstep sales, contract terms, or refund credit.
Use this guide for an electricity or gas complaint, including billing and account problems with suppliers such as SSE Airtricity, Prepay Power or Yuno.
What to do next
- 1Complain to the supplier first and keep the complaint reference.
- 2Collect bills, meter readings, top-up records, switch dates, sales notes, account records, and refund or credit messages.
- 3Check CRU guidance for unresolved energy-provider complaints before considering any other route.
Common energy complaint searches
Common searches include wrong meter reading, huge bill, supplier will not refund credit, prepay top-up problem, door-to-door sales complaint, switch went wrong, and account transfer issue.
What to ask for
Ask the supplier for a specific correction: bill review, meter-reading correction, refund, credit release, cancellation, switch correction, apology, or written explanation.
Before you write
- Account number
- Complaint reference
- Bills
- Meter readings
- Switching, top-up, or sales records
Questions people ask
Who handles energy complaints in Ireland?
Start with the supplier complaint process. For unresolved covered complaints, check CRU guidance.
Is an energy bill dispute a small claim?
Usually check the supplier and CRU route first. Small claims is not the default route for energy-provider complaint handling.