Online marketplace complaints
Complain about an online marketplace in Ireland
How to prepare an Amazon, marketplace seller, online order, faulty item, missing delivery, or refund-after-return complaint.
- first route check
- seller identity
- delivery evidence
- tracking
- card route to preserve
- chargeback
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsOnline marketplace complaints can fail because the consumer does not know who the seller is: the platform, a third-party seller, a UK or EU trader, or an Irish retailer.
Use this guide for a marketplace order that is faulty, missing or awaiting a refund. Check the seller's name on the order as well as the platform you used.
What to do next
- 1Identify the legal seller from the order, invoice, marketplace listing, terms, and payment descriptor.
- 2Collect order confirmation, delivery tracking, return tracking, fault evidence, seller messages, and platform support messages.
- 3Check chargeback and cross-border help before assuming Irish small claims applies.
Common marketplace complaint searches
Common searches include Amazon refund after return, item not delivered, seller disappeared, faulty item, marketplace will not refund, tracking says delivered, UK website complaint, and wrong seller named.
Seller identity comes first
A complaint is weaker if it names only the app or storefront but the sale was through another legal seller. Keep the invoice, seller details, terms, and payment descriptor together.
Before you write
- Order confirmation
- Seller name
- Delivery or return tracking
- Fault photos
- Platform and seller messages
Questions people ask
Can I use Irish small claims against an online marketplace?
Only if the official criteria fit, including respondent identity and Ireland-based parties. Cross-border and chargeback routes may be better first.
What if tracking says delivered but I did not receive it?
Keep the tracking, delivery address, support messages, and any building or courier evidence. Ask the seller or platform for a clear investigation and remedy.