Trader complaint
eir complaint in Ireland
Prepare an eir complaint about broadband, mobile, billing, installation, cancellation, or service issues.
- CCPC helpline contacts naming eir Group in 2025
- 430
- telecoms contacts in CCPC 2025
- 2,462
- telecoms escalation route
- ComReg
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. The complaint figures below are public helpline-contact figures, not findings of wrongdoing or liability.
eir Group was one of the top named traders in the CCPC Consumer Helpline Report 2025. An eir complaint is stronger when it preserves provider references, evidence, and the information needed for a later ComReg check.
What to do next
- 1Complain to eir first and keep the complaint reference number.
- 2For unresolved telecoms service, billing, switching, contract, or complaint-handling issues, check ComReg guidance.
- 3Use small-claims guidance only where the dispute is a suitable consumer-contract claim and the official criteria fit.
What to include in your eir complaint
Common complaint issues include broadband faults, mobile billing disputes, cancellation problems, missed installations, engineer appointment issues, and unresolved complaints.
Support trail and cancellation evidence
eir has the strongest mention count in the Reddit signal thread, especially around service, cancellation, support access, and account handling. Keep the complaint reference, call dates, chat transcripts, cancellation messages, and any direct-debit or billing evidence together.
Before you write
- Account number
- Bills and contract summary
- Complaint reference
- Service outage records
- Cancellation or switching messages
Questions people ask
How do I complain about eir in Ireland?
Start with a written complaint to eir, keep the complaint reference, and include the account, dates, problem, remedy requested, and evidence.
When can I go to ComReg?
ComReg may be relevant after the provider complaint process for covered telecoms issues. Check ComReg's current process before escalating.