Food delivery complaints
Complain about a food delivery app in Ireland
How to prepare a Deliveroo, Just Eat, Uber Eats, missing order, wrong order, or refused refund complaint.
- core evidence
- screenshots
- timing to check
- chargeback
- practicality warning
- low value
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsFood delivery app complaints are often low-value but intensely annoying: order marked delivered, missing items, wrong order, cold food, driver issue, restaurant dispute, or a partial refund that does not match the problem.
Use this guide for a problem with an order placed through a food delivery app, such as Deliveroo, Just Eat or Uber Eats.
What to do next
- 1Collect the order receipt, app status, support messages, photos if relevant, and payment record.
- 2Use the platform support route first and ask for the specific refund or correction.
- 3If paid by card and unresolved, check chargeback timing while keeping the complaint trail consistent.
Common food delivery complaint searches
Explain whether the order never arrived, items were missing or the food was wrong. Include the order number, photos where relevant and any reply about a refund.
Keep the amount practical
For small orders, the best route is usually a clean platform complaint and chargeback check. Small claims is rarely proportionate for a low-value food delivery dispute.
Before you write
- Order receipt
- Delivery status screenshot
- Photos if relevant
- Support response
- Card payment date
Questions people ask
Can I charge back a food delivery order?
Ask your bank or card provider about its chargeback rules and deadlines. Keep the app complaint, receipt, and evidence.
Should I complain to the restaurant or the app?
Use the platform that took the order and payment, but keep any restaurant messages as evidence.