Courier complaints
Complain about a courier in Ireland
How to prepare a courier complaint about lost parcels, damaged deliveries, tracking errors, missed delivery, or seller responsibility.
- core evidence
- tracking
- route to check
- seller first
- if card-paid seller refuses
- chargeback
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsCourier complaints often have a hidden route problem: the consumer may need the seller to fix the issue because the seller contracted the courier.
For a missing or damaged delivery involving DPD, Fastway, An Post or another courier, keep the tracking records and check who arranged the delivery.
What to do next
- 1Collect tracking, delivery status, seller messages, courier messages, photos, and payment proof.
- 2Check whether the seller or courier is responsible for resolving the consumer complaint.
- 3If the seller refuses to resolve a card-paid non-delivery or damaged-item issue, check chargeback timing.
Common courier complaint searches
Common searches include parcel lost, tracking says delivered, damaged delivery, missed delivery, courier not answering, seller blames courier, and refund refused.
Before you write
- Tracking number
- Order confirmation
- Delivery status
- Photos if relevant
- Seller and courier messages
Questions people ask
Do I complain to the courier or the seller?
Often start with the seller if you bought goods from a trader, because the seller may be responsible for delivery under the consumer contract.