Telecoms complaints
Complain about a broadband provider in Ireland
How to organise a broadband, mobile, TV, billing, installation, or cancellation complaint before checking ComReg.
- CCPC telecoms contacts in 2025
- 2,462
- main telecoms escalation route
- ComReg
- telecoms firms in the CCPC top named traders
- 4
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsFor a broadband, mobile or TV problem, complain to your provider first. If it does not resolve the issue, check whether ComReg can help before considering court.
This guide covers broadband and mobile complaints, including problems with eir, Sky, Vodafone, Virgin Media, Three and GoMo.
What to do next
- 1Complain to the provider first and keep the complaint reference.
- 2Collect bills, contract terms, order records, outage evidence, cancellation messages, and engineer appointment notes.
- 3Check ComReg for covered telecoms issues such as service, billing, switching, contracts, complaint handling, and premium-rate services.
Common broadband complaint searches
You might be dealing with a lost connection, missed installation, wrong bill, roaming charge or difficulty cancelling. Say which problem you want resolved and include the account reference and relevant dates.
When small claims is not the first route
Telecoms users should usually build the provider complaint record first. Small claims may be relevant only for a suitable consumer-contract dispute after checking the official criteria and exclusions.
Before you write
- Account number
- Complaint reference
- Bills and contract
- Outage or speed evidence
- Cancellation or switching messages
Questions people ask
Should I complain to ComReg about broadband?
Usually complain to the provider first and keep the complaint reference. Then check whether ComReg covers the unresolved issue.
Can I use small claims for broadband?
Sometimes, but telecoms service, billing, switching, and complaint-handling issues often need the provider and ComReg route checked first.