Vehicle complaints
Complain about a car manufacturer in Ireland
How to prepare a car manufacturer, dealer, service, warranty, parts, or vehicle fault complaint before checking the right route.
- first route to identify
- dealer
- common evidence
- warranty
- route warning
- finance
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsCar manufacturer complaints rarely have one route. The real issue may sit with a dealer, manufacturer warranty team, service department, finance provider, insurer, or repairer.
Keep warranty repairs, dealer service issues and finance complaints distinct. The manufacturer, selling dealer and finance provider may have different responsibilities.
What to do next
- 1Identify who sold the car, who serviced it, and whether finance, leasing, hire purchase, or insurance is involved.
- 2Collect invoice, warranty terms, service records, diagnostics, photos, and complaint messages.
- 3Check dealer/manufacturer, finance, insurance, chargeback, regulator, or small-claims route depending on the issue.
Common car manufacturer complaint searches
Common searches include warranty repair refused, dealer not responding, parts delay, repeated fault, service damage, deposit refund, finance-linked complaint, and car not as described.
Before you write
- Invoice
- Warranty terms
- Service records
- Diagnostics or photos
- Finance or insurance documents if relevant
Questions people ask
Do I complain to the dealer or manufacturer?
Start by identifying who sold the vehicle and who is responsible for the repair, warranty, service, finance, or insurance issue. The documents decide the route.