Final escalation
Small claims after a complaint in Ireland
Use small claims as a final escalation check after the trader complaint route fails and the issue fits.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsSmall claims should not be the first move for most ordinary customer-service problems. A focused complaint and evidence file may resolve the issue faster.
If the business refuses or ignores the complaint, then check the official small-claims criteria: amount, location, category, respondent identity, and exclusions.
TBD can help you gather the details to consider. If you decide to make a small claim, you must use Courts.ie yourself.
What to do next
- 1Try complaint handling first.
- 2Check official criteria and exclusions.
- 3Use Courts.ie directly if you choose to file yourself.
Before you write
- Amount under the cap
- Both parties in Ireland
- Correct respondent
- Allowed category
- Complaint already sent