Service options
Choose the help you need with your complaint
Use our free tools to check your options and write a complaint. If you would like personal help, email us your details and we will confirm whether we can take it on.
You stay in control. We will ask you to approve the exact message and information before we contact a business.
Start here
Check your options
Answer a few questions to find out who to contact, which documents to keep and what to do first.
- Suggested next steps
- Evidence checklist
- No trader contact
- Small-claims check only if relevant
Free during beta
Complaint message
Use your complaint details to prepare a message explaining what happened and what you want the business to do.
- Prepared message
- Uses your checker answers
- Documents to mention
- You review before sending
For disputed records
Help with personal information
Find out what to ask when a business has the wrong account details, cancellation date or bill, or has shared your information with a debt collector.
- Ask the business for proof
- Ask for your personal information
- Request a correction
- Find out who received your information
Free during beta
Personal help by email
Email us your complaint details and approved draft. We will read your request and confirm whether we can help you contact the business.
- You approve the message
- Send your request by email
- A person reads your request
- Help deciding what to do next
Ask us for personal help, free during beta
Download your complaint details, attach them to an email and send it to our support inbox. You need to press Send in your email app. We will confirm whether we can help. Before contacting the business, we need your approval of the exact message and the information we will share.
- You approve every message we send
- No recovery guarantee
- No legal advice or court representation
- TBD does not file small claims
What happens after you email us
- 1Use the free checker and prepare your complaint message.
- 2Approve the message and information to share, then email your downloaded complaint details to support@tbd.ie.
- 3We read your request and check the business contact details, your message and whether we can provide the help you need.
- 4We will confirm whether we can help and what we will do next. Receiving your email does not mean we have contacted the business.
We cannot promise a response time during the beta. Some problems need a solicitor or another specialist, and we may be unable to help. We may also need to check that you have permission to act for anyone else named in the complaint. Our privacy notice explains how we keep email records.
When the business has the wrong details
A wrong cancellation date, balance or account note can make a complaint harder to resolve. Our guides explain how to ask what information the business holds and request a correction if it is inaccurate.