TBD
CaseStart

Examples

Everyday complaints and ways to approach them

These people and scenarios are fictional. They illustrate common problems and are not TBD customer stories or reported results.

Get help with your complaint Why TBD

Why use examples?

An example can help you decide what to include in your own complaint. Adapt the approach to what happened to you and keep the facts accurate.

Conor in Galway

A cancelled broadband account later becomes a collection letter.

What to include in the complaint

Conor could gather the cancellation confirmation, final bill, complaint reference and payment record, then ask why the account was passed to a collector.

Where to start

Provider complaint, collector proof request, GDPR access request, rectification if records are wrong, then ComReg or DPC where appropriate.

eir and Stubbs Gazette debt letterGDPR request to a debt collector

Aoife in Cork

A new appliance fails and the retailer keeps pointing to the manufacturer.

What to include in the complaint

Aoife could write to the retailer with her receipt, photos of the fault and details of any attempted repair, explaining what she wants it to do.

Where to start

Complain to the retailer first. If the problem remains unresolved, check whether a payment dispute or small claim is suitable.

Faulty appliance refundRetailer says contact the manufacturer

Niamh in Limerick

An online order never arrives and the courier and retailer blame each other.

What to include in the complaint

Niamh could write to the seller with the order confirmation, tracking details and proof of payment, asking it to investigate and put things right.

Where to start

Retailer complaint, courier evidence request, chargeback timing, ECC route if the seller is cross-border.

Delivery company lost parcelChargeback after complaint

Patrick in Kildare

A car rental company charges for damage after return.

What to include in the complaint

Patrick could ask the rental company to explain the charge and compare its inspection report with his collection and return photos.

Where to start

Complain to the rental company. Check any card dispute deadline and whether ECC Ireland or a rental complaint scheme can help. Small claims may be an option if the dispute qualifies.

Complain about a car rental companyChargeback or small claims

A related public discussion

Other people describe similar worries online.

The linked discussion describes worries about an eir account and a Stubbs Gazette letter. It is a personal account, not a verified finding against either business or a TBD customer case.