Tell us what happened
Keep receipts and messages from the start, so you can explain what was agreed and what went wrong.
Why TBD
You should not need to be an expert to make a complaint
It can be hard to know what to say when a business has let you down. TBD helps you explain the problem, gather the details and work out what you can ask for.
Know what to ask for
A useful complaint tells the business what went wrong, what supports your account and what you would like it to do. Our tools help you put those details into a message.
How we help
Make the details easier to explain
Check the record
Compare your bills, cancellation confirmations and replies to identify anything you need the business to explain.
Ask the right questions
Our guides explain how to ask for proof of a charge, request your personal information or correct an inaccurate record.
Things to check
Small details can explain a bigger problem
A bill, account note or cancellation confirmation may help explain why you and the business disagree. Start with the records you have and ask about anything that does not add up.
Wrong amount, final bill, cancellation date, or account status
A missing complaint reference or unanswered message
Personal data sent to a collector before the dispute was resolved
Uncertainty about where information came from or who received it
A complaint that may need help from a regulator, ombudsman or your payment provider
A company referring to its policy without explaining which term applies to your complaint
What TBD can prepare
Use TBD to prepare your complaint message and a list of documents to keep. Our guides also explain how to ask for proof, request personal information or take an unresolved complaint further.
How we can helpWhat our service covers
- We are not a law firm.
- We do not provide legal advice or court representation.
- We do not file court documents.
- We do not contact a business unless you approve the exact message and information to share.