Telecoms collections
eir and Stubbs Gazette debt letter: how to organise your response
What to do if you receive a Stubbs Gazette letter about an eir account you dispute: complaint reference, proof request, GDPR data trail, and ComReg route.
- provider route first
- eir
- collector letter to evidence
- Stubbs
- telecoms escalation
- ComReg
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsReceiving a Stubbs Gazette letter about an eir account you thought was closed or settled can be unsettling. Check which account and amount the letter refers to, then compare it with your cancellation confirmation, bills and payment records.
If an alleged telecoms debt is disputed, ask both companies to account for the facts. What account is this? What amount is claimed? Was the account sold, assigned, or referred? What personal data was shared? Has wrong data been corrected?
TBD can help you organise those details and prepare questions for the provider or collector. Our guides also explain how to request your personal information.
What to do next
- 1Open a written eir complaint or update the existing one. Ask for the complaint reference, final bill, cancellation/switching record, and reason the account was sent to collections.
- 2Reply to Stubbs in writing. State that the alleged debt is disputed, ask for proof of the account and collection authority, and ask that collection contact stays written while the provider complaint is live.
- 3If relevant, ask for your account notes, call recordings, complaint history and information shared with Stubbs. You can also ask where the data came from, who received it, how long it is kept and how automated collection decisions were made.
- 4If eir does not resolve the complaint, check ComReg's requirements and gather your complaint reference, dates, collector letters and supporting documents.
Why this is not just a billing dispute
A wrong final bill can become a data issue once the account is passed into collections. If the balance, cancellation status, address, account notes, or collection status is wrong, the consumer can ask for the inaccurate data to be corrected.
If incorrect personal information was shared with a collector, ask who received it and whether they have been told about the correction.
What TBD can prepare
TBD can help you put the dates and documents together and draft your complaint. The guides explain requests for proof, personal information and corrections, as well as when ComReg may be able to help.
You do not need to know specialist terminology to ask a business to explain its records.
What not to do
Do not make up a dispute or ignore a real court document. Do not rely on Reddit comments as legal advice. Do not assume credit-record impact either way without checking what the company actually claims and what official registers cover.
Before you write
- Stubbs Gazette letter or email
- eir account number
- eir complaint reference
- Final bill and payment history
- Cancellation or switching evidence
- Any eir or ComReg reply about the debt status
Questions people ask
Is a Stubbs Gazette letter the same as a court judgment?
No. A demand or collection letter is not the same thing as a court judgment. Treat it seriously, keep the evidence, and ask for the basis of the claim.
Should I contact eir or Stubbs first?
Usually both, in writing: eir for the original account and complaint route, and Stubbs for proof of the alleged debt and collection authority.
Can TBD deal with the GDPR side?
Yes. TBD can prepare focused access, correction, and recipient-disclosure requests where data rights are relevant to the dispute.