Company complaint
An Post complaint in Ireland
How to prepare an An Post complaint about post, parcels, tracking, customs charges, delivery, or postal-service escalation.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
An Post has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Complain to An Post first and keep the reference, tracking number, and delivery details.
- 2Collect receipts, tracking screenshots, customs notices, photos, and seller messages where relevant.
- 3Separate postal-service complaints from seller refund complaints before escalating.
Common An Post complaint topics
When contacting An Post you may need help with lost post, parcel tracking, customs charge, delivery problem, postal complaint. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Tracking number
- Receipt or postage proof
- Customs notice if relevant
- Complaint reference
- Seller messages
Questions people ask
Is TBD affiliated with An Post?
No. TBD is independent and is not affiliated with An Post.
Can TBD write a An Post complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a An Post dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.