Company complaint
DPD complaint in Ireland
How to prepare a DPD complaint about lost parcels, damaged deliveries, tracking errors, missed delivery, or seller responsibility.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
DPD has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Collect tracking, delivery photos, seller messages, courier messages, and proof of payment.
- 2Check whether your contract is with the seller rather than the courier before choosing who to complain to.
- 3If the seller refuses a refund and you paid by card, check chargeback timing.
Common DPD complaint topics
When contacting DPD you may need help with lost parcel, damaged delivery, tracking says delivered, missed delivery, seller versus courier responsibility. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Tracking number
- Order confirmation
- Delivery evidence
- Seller messages
- Courier messages
Questions people ask
Is TBD affiliated with DPD?
No. TBD is independent and is not affiliated with DPD.
Can TBD write a DPD complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a DPD dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.