Telecoms collections
Telecoms debt collection complaint in Ireland
How to handle a disputed broadband, mobile, TV, cancellation, or final-bill account that has been sent to collections in Ireland.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsA collection letter can arrive months after you cancelled broadband, switched provider or disputed a final bill. Check the account number and charges against your cancellation, payment and equipment-return records.
The right route is not just one angry reply. It is a provider complaint, a collector proof request, a data trail check, and ComReg escalation if the provider process does not resolve the telecoms issue.
Keep the provider's replies and any collection letters together, so you can show what remains unresolved when you ask for further help.
What to do next
- 1Create a timeline from contract start to cancellation, switching, final bill, complaint, and collector contact.
- 2Ask the provider for the final balance calculation, complaint reference, and reason the account was sent to collections.
- 3Ask the collector for proof of the alleged debt and collection authority.
- 4Use GDPR access and rectification requests where the records or data sharing look wrong.
- 5If the provider does not resolve your complaint, check what ComReg needs from you.
What to send to ComReg
Gather your complaint reference, dates, account number, bills, cancellation or switching records and collector letters. Explain what you want put right and why the provider's reply has not resolved it.
What personal information to ask for
Ask for relevant account notes, call and complaint records, where the information came from, who received it and how long it will be kept. If it is inaccurate, ask for a correction.
Before you write
- Provider account number
- Complaint reference
- Final bill
- Cancellation or switching evidence
- Collector letters
- DSAR or rectification request if relevant
Questions people ask
Is small claims the first route for telecoms collection disputes?
Usually no. Provider complaint and ComReg routes often matter first for telecoms service, billing, cancellation, switching, and complaint-handling issues.
Can TBD contact the provider for me?
TBD's managed-contact model should only contact a business after the customer approves the exact recipient, message, evidence, and personal data being shared.