Company complaint
Permanent TSB complaint in Ireland
How to prepare a Permanent TSB complaint about accounts, cards, payments, mortgages, loans, fees, or FSPO escalation.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Permanent TSB has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Complain to Permanent TSB first and keep the account, card, loan, or mortgage reference.
- 2Collect statements, transaction records, messages, complaint reference, and any final response.
- 3Check FSPO route requirements for unresolved banking complaints.
Common Permanent TSB complaint topics
When contacting Permanent TSB you may need help with bank account, card or payment, mortgage or loan, fee dispute, final response. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Account or product reference
- Transaction records
- Complaint reference
- Statements
- Final response if any
Questions people ask
Is TBD affiliated with Permanent TSB?
No. TBD is independent and is not affiliated with Permanent TSB.
Can TBD write a Permanent TSB complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Permanent TSB dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.