Company complaint
Bank of Ireland complaint in Ireland
How to prepare a Bank of Ireland complaint about banking service, payments, cards, account access, charges, or complaint escalation.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Bank of Ireland has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Complain to Bank of Ireland first and keep the complaint reference.
- 2Collect statements, transaction IDs, card records, correspondence, and the outcome you want.
- 3If the bank does not resolve the complaint, check FSPO rules and timing for financial-services complaints.
Common Bank of Ireland complaint topics
When contacting Bank of Ireland you may need help with branch or support issue, payment or card dispute, account access, fees or charges, final response route. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Account or card reference
- Transaction details
- Complaint reference
- Bank response
- What would put it right?
Questions people ask
Is TBD affiliated with Bank of Ireland?
No. TBD is independent and is not affiliated with Bank of Ireland.
Can TBD write a Bank of Ireland complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Bank of Ireland dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.