Customer-adjusted upheld rates
| Supplier | Upheld complaints | Published upheld complaints per 10,000 customers |
|---|---|---|
| Electric Ireland | 98 | 0.74 |
| Pinergy | 2 | 0.52 |
| Flogas | 6 | 0.38 |
| Bord Gáis Energy | 16 | 0.24 |
| Energia | 4 | 0.10 |
| SSE Airtricity | 3 | 0.08 |
| Yuno Ltd (PrepayPower + Yuno Energy) | 2 | 0.08 |
How to read the rates and counts
Rates and counts answer different questions. Pinergy's published rate is 0.52 per 10,000 customers, based on 2 upheld complaints in the decision table; Electric Ireland's count is 98. Small underlying counts matter when reading the rate comparison. It is not a general service verdict.
These are the regulator's published customer-adjusted rates, not complaint-success percentages or probabilities. The combined electricity and gas customer population is not an inferred count of unique people.
Supplier decisions
| Supplier | Closed by decision | Upheld |
|---|---|---|
| Electric Ireland | 235 | 98 |
| Bord Gáis Energy | 66 | 16 |
| Flogas | 36 | 6 |
| SSE Airtricity | 12 | 3 |
| Energia | 9 | 4 |
| Yuno Ltd (PrepayPower + Yuno Energy) | 8 | 2 |
| Pinergy | 3 | 2 |
| Water Power | 1 | 1 |
| Go Power | 1 | 1 |
Network decisions
| Network | Closed by decision | Upheld |
|---|---|---|
| ESB Networks | 204 | 65 |
| Gas Networks Ireland | 26 | 14 |
What these figures do not show
The decision-count tables exclude government electricity-credit cases. The adjusted-rate chart also excludes networks and suppliers with less than 1% market share. Water Power and Go Power appear in the decision table but do not have a rate in that chart. Yuno Ltd combines PrepayPower and Yuno Energy.
Network companies are shown separately because their role differs from supplying your energy. ESB Networks and Electric Ireland are not combined, and supplier rates are not assigned to networks.
These figures describe CRU's published decision population. They cannot predict the result of an individual complaint or show every complaint made to an energy company.
Have your own complaint?
Keep the order details, bills or receipts and the messages exchanged with the company. Explain what happened and what you want put right. Check your options, or use the relevant guide below to prepare your next step.
The checker helps you understand your options. The letter tool prepares a message for you to review and send; it does not submit a complaint or guarantee a result.
Sector comparisons
These reports count different things. Read each comparison within its own period and population.
Sources and updates
Sources reviewed: . Published: .
This page uses the report versions linked above. Any change to the published figures will be identified in an update note. TBD is independent and does not imply endorsement by the regulator or any named business.