Mobile services: counts and rates
| Provider | Complaints recorded | Queries | Complaints per 100,000 subscriptions |
|---|---|---|---|
| Virgin Media | 23 | 89 | 15.6 |
| eir | 18 | 188 | 1.1 |
| Three | 14 | 131 | 0.8 |
| Vodafone | 12 | 133 | 0.6 |
Mobile rates exclude machine-to-machine subscriptions. eir includes GoMo, Three includes 48, and Vodafone includes Clear Mobile, using the report's groupings.
Fixed-service contacts: counts only
| Provider | Fixed-service complaints | Fixed-service queries |
|---|---|---|
| eir | 84 | 507 |
| Virgin Media | 54 | 266 |
| Sky | 34 | 234 |
| Vodafone | 23 | 157 |
Fixed-service counts include more than broadband. They are not the numerator used for the broadband-only rate below.
Fixed broadband: rates only
| Provider | Complaints per 100,000 broadband lines |
|---|---|
| eir | 14.5 |
| Virgin Media | 14.5 |
| Sky | 12.2 |
| Vodafone | 4.6 |
Leading recorded fixed-service issues: queries and complaints combined
These are the first three entries in each provider's published April–June 2026 list. They cover fixed services, not broadband alone, and include queries as well as complaints.
eir
- Loss of service94
- Terms & conditions - cancellation penalties67
- Billed more than agreed amount66
ComReg Consumer Care Statistics Report Q2 2026, Figure 22, printed page 29
Virgin Media
- Loss of service44
- Billed more than agreed amount36
- Service availability29
ComReg Consumer Care Statistics Report Q2 2026, Figure 22, printed pages 29, 30
What these figures do not show
ComReg publishes selected named-provider comparisons, not a complete list of every provider. Providers missing from these tables cannot be treated as having no complaints.
A query is a request for information or advice. A recorded complaint follows ComReg's report definition. The normal process concerns an unresolved problem already raised with the provider. Closure statistics do not establish that a complaint was upheld or that compensation was paid.
The historical reports contain changes in definitions, provider coverage and denominators. This page compares providers within April–June 2026 only; it does not claim an improvement or deterioration over time.
The tables do not predict your chance of having a problem or the result of your complaint. Rates are published rounded figures; they are not used here to estimate customer or line populations.
Have your own complaint?
Keep the order details, bills or receipts and the messages exchanged with the company. Explain what happened and what you want put right. Check your options, or use the relevant guide below to prepare your next step.
The checker helps you understand your options. The letter tool prepares a message for you to review and send; it does not submit a complaint or guarantee a result.
Sector comparisons
These reports count different things. Read each comparison within its own period and population.
Sources and updates
Sources reviewed: . Published: .
This page uses the report versions linked above. Any change to the published figures will be identified in an update note. TBD is independent and does not imply endorsement by the regulator or any named business.