Online retail
Online retailer faulty item refund in Ireland
Write a complaint when an online order arrives faulty, breaks quickly, or the retailer pushes you elsewhere.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsOnline retailer disputes usually turn on proof of purchase, delivery records, screenshots, product fault evidence, and the retailer's response.
Keep the complaint directed at the seller that took the order and ask for a practical remedy such as repair, replacement, refund, or price reduction.
What to do next
- 1Collect the order confirmation, receipt, delivery record, and fault evidence.
- 2Write to the seller with the issue and remedy wanted.
- 3If the retailer is outside Ireland, check cross-border and chargeback routes before assuming Irish small claims fits.
Before you write
- Order confirmation
- Delivery tracking
- Photos or video of fault
- Retailer replies
- Payment proof
Questions people ask
What if the retailer says to contact the manufacturer?
Manufacturer support can help, but keep a written complaint with the retailer if the retailer sold you the item.