Company complaint
Just Eat complaint in Ireland
How to prepare a Just Eat complaint about food delivery refunds, wrong orders, missing items, restaurant issues, or platform support.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Just Eat has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Keep the Just Eat receipt, order status, restaurant messages, photos where relevant, and the support response.
- 2Ask for the specific refund or correction through the platform before escalating.
- 3If the payment issue remains unresolved and you paid by card, check chargeback timing.
Common Just Eat complaint topics
When contacting Just Eat you may need help with order not delivered, wrong or missing items, refund refused, restaurant versus platform issue, support response evidence. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Order receipt
- Delivery status
- Photos if relevant
- Support response
- Payment record
Questions people ask
Is TBD affiliated with Just Eat?
No. TBD is independent and is not affiliated with Just Eat.
Can TBD write a Just Eat complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Just Eat dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.