Company complaint
Meta complaint in Ireland
How to prepare a Meta complaint about Facebook, Instagram, ads, account access, marketplace issues, payments, or platform support.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Meta has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Identify whether the issue is account access, advertising, marketplace, payment, or content/platform support.
- 2Collect account identifiers, screenshots, transaction records, support messages, and the remedy requested.
- 3Check platform routes, chargeback, data-protection, consumer, or regulator routes depending on the issue.
Common Meta complaint topics
When contacting Meta you may need help with account access, ads billing, marketplace issue, platform support, payment dispute. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Account identifier
- Screenshots
- Transaction records
- Support messages
- Remedy requested
Questions people ask
Is TBD affiliated with Meta?
No. TBD is independent and is not affiliated with Meta.
Can TBD write a Meta complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Meta dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.