Company complaint
ASOS complaint in Ireland
How to prepare an ASOS complaint about online orders, returns, refunds, delivery, faulty items, sizing, or chargeback options.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
ASOS has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Collect order details, product screenshots, delivery tracking, return records, photos, support messages, and payment proof.
- 2Ask ASOS for a clear refund, replacement, return acceptance, correction, or explanation.
- 3Check chargeback and cross-border routes before assuming small claims applies.
Common ASOS complaint topics
When contacting ASOS you may need help with online order, return or refund, delivery issue, faulty item, sizing dispute. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Order number
- Product screenshots
- Tracking or return record
- Photos
- Support messages
Questions people ask
Is TBD affiliated with ASOS?
No. TBD is independent and is not affiliated with ASOS.
Can TBD write a ASOS complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a ASOS dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.