Company complaint
Wise complaint in Ireland
How to prepare a Wise complaint about transfers, account restrictions, card payments, missing money, verification, or provider escalation.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
Wise has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Collect transfer IDs, account details, recipient details, support messages, verification notices, and payment records.
- 2Use Wise's complaint route and ask for a clear correction, refund, release, or written explanation.
- 3Check chargeback, FSPO, and cross-border routes depending on the transaction and provider response.
Common Wise complaint topics
When contacting Wise you may need help with missing transfer, account restriction, verification issue, card payment, provider complaint route. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Transfer ID
- Account email
- Recipient or merchant details
- Support messages
- Payment record
Questions people ask
Is TBD affiliated with Wise?
No. TBD is independent and is not affiliated with Wise.
Can TBD write a Wise complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a Wise dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.