Company complaint
TUI complaint in Ireland
How to prepare a TUI complaint about package holidays, flights, accommodation, cancellations, refunds, baggage, or chargeback options.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
TUI has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Identify whether the issue is package travel, flight, accommodation, transfer, baggage, or booking service.
- 2Collect booking references, itinerary, cancellation notices, photos, provider messages, and payment records.
- 3Check TUI support, IAA, ECC, package-travel, and chargeback routes before small claims.
Common TUI complaint topics
When contacting TUI you may need help with package holiday, flight or accommodation, cancellation or refund, baggage, chargeback timing. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Booking reference
- Itinerary
- Cancellation or issue evidence
- Provider messages
- Payment record
Questions people ask
Is TBD affiliated with TUI?
No. TBD is independent and is not affiliated with TUI.
Can TBD write a TUI complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a TUI dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.