Managed complaints
Managed consumer complaints in Ireland
How TBD helps organise, draft, approve, and track Irish consumer complaints before escalation.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsMost consumer complaints do not start with court. They start with a confusing customer-service trail: receipts, screenshots, ticket numbers, messages, ignored replies, and uncertainty about what to say next.
TBD helps with the operational layer. We organise the complaint, prepare the message, record approval before any managed contact, and help choose the next route if the business refuses.
If the business does not resolve your complaint, small claims may be an option if your dispute meets the official criteria.
What to do next
- 1Start with a complaint intake and evidence audit.
- 2Approve the exact message before any managed contact.
- 3Use regulator, ombudsman, chargeback, ECC, RTB, FSPO, ComReg, IAA, or small-claims routes only when they fit.
Before you write
- Trader identity and contact route
- Receipt, invoice, order, or account reference
- Timeline and prior contact
- Evidence list and desired remedy
- Customer approval before contact