Company complaint
eBay complaint in Ireland
How to prepare an eBay complaint about marketplace orders, seller disputes, refunds, returns, account issues, or chargeback options.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
eBay has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Identify the seller, platform role, payment route, item, order, and country involved.
- 2Use eBay support and seller messages first while keeping screenshots and payment proof.
- 3Check chargeback, ECC, and small-claims fit only after seller/platform roles are clear.
Common eBay complaint topics
When contacting eBay you may need help with marketplace seller dispute, refund or return, item not received, account issue, chargeback timing. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Order number
- Seller details
- Platform messages
- Tracking or return record
- Payment proof
Questions people ask
Is TBD affiliated with eBay?
No. TBD is independent and is not affiliated with eBay.
Can TBD write a eBay complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a eBay dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.