Company complaint
DoneDeal complaint in Ireland
How to prepare a DoneDeal complaint route check about private sellers, trader status, used cars, deposits, payments, or non-delivery.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
DoneDeal has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Save the advert, seller profile, messages, payment proof, and any signs the seller was acting as a trader.
- 2Separate platform issues from seller disputes, used-car issues, finance, insurance, and payment disputes.
- 3Check private-seller and trader-status guidance before assuming small claims fits.
Common DoneDeal complaint topics
When contacting DoneDeal you may need help with private seller, used car advert, trader status, deposit or payment, non-delivery. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Advert screenshot
- Seller profile
- Messages
- Payment proof
- Trader-status evidence if any
Questions people ask
Is TBD affiliated with DoneDeal?
No. TBD is independent and is not affiliated with DoneDeal.
Can TBD write a DoneDeal complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a DoneDeal dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.