Consumer Rights Act
Consumer Rights Act 2022 refund guide
How Irish consumers can refer to the Consumer Rights Act 2022 in a pre-court complaint.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsThe Consumer Rights Act 2022 is the main modern source for many consumer contracts covering goods, digital content, digital services, and services.
Use it carefully: state the consumer problem in plain language and ask for a practical remedy rather than trying to sound like a court filing.
Before you write
- Identify the contract date
- Describe the fault
- Choose repair, replacement, refund, or price reduction
- Set a response deadline