Subscription complaints
Complain about a subscription service in Ireland
How to prepare a subscription complaint about cancellation, billing, plan changes, account access, or chargeback options.
- common issue
- cancellation
- core evidence
- billing
- card route to check
- chargeback
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsSubscription complaints usually turn on cancellation proof, billing dates, account access, plan changes, support messages, and whether card chargeback timing is still open.
For a subscription you cancelled or a charge you do not recognise, keep the account details, renewal terms, cancellation confirmation and payment record.
What to do next
- 1Collect account details, cancellation request, billing records, support messages, and the remedy wanted.
- 2Ask the provider for a specific refund, cancellation confirmation, correction, or explanation.
- 3If a card payment remains disputed, check chargeback timing.
Common subscription complaint searches
Common searches include cannot cancel, charged after cancelling, account closed with credit, plan changed, ads added to paid plan, and support will not refund.
Before you write
- Account email
- Cancellation proof
- Billing records
- Support messages
- Payment record
Questions people ask
What should I keep after cancelling?
Keep the cancellation confirmation, date, account email, final bill, and any support messages.