Complain about a subscription service in Ireland

Put the sign-up terms, renewal date and cancellation confirmation beside the disputed payment. Check whether you cancelled renewal, requested immediate cancellation or only deleted an app or account. Identify the business that bills you, which may be an app store rather than the service brand.

If a cancellation button failed, save the error and your dated request through another official channel. If a feature disappeared, keep what was promised when you subscribed and explain what is no longer available. These are different complaints and may need different solutions.

For example: I requested cancellation on [date] and received confirmation [reference]. A further [amount] was charged on [date]. Please confirm the effective cancellation date, explain the charge and refund any amount taken incorrectly. Please also confirm whether any further payment is scheduled.

Do not assume every subscription can be cancelled immediately without cost. Minimum terms, notice periods and what was actually agreed need checking. CCPC guidance explains service-quality and cancellation rights, including how to complain when a service no longer matches the agreement.

If card payments continue after cancellation, ask your bank promptly about disputing them and any chargeback deadline. A chargeback is not guaranteed and does not by itself settle your contract. If you do not recognise the payment at all, contact the bank promptly rather than waiting for a routine complaint reply.

You can ask TBD for free help reviewing the dates and wording during our pilot. Brian confirms the task before accepting it. Share only relevant records with unrelated transactions and card details removed; we will not contact the provider automatically.