Complain about a furniture company in Ireland

For a missing delivery, put the promised date beside any revised dates. Where the retailer arranged delivery, it generally remains responsible until you or your nominated recipient receives the goods. Ask the retailer to resolve a courier problem rather than assuming you must chase the courier alone.

For damage or the wrong item, photograph the item, packaging and product label. Compare colour, dimensions and materials with the order. Furniture that matches the agreed measurements but will not fit your room is a different problem from furniture supplied in the wrong size. Do not describe a change of mind as a fault.

For example: Order [reference] specified [item or dimension]. The delivered item is [difference], shown in the attached order and photos. Please confirm how you will put this right and arrange any collection needed. For non-delivery, ask for a realistic delivery date or explain why you are seeking cancellation.

CCPC guidance distinguishes non-delivery from faulty goods and explains when further time or a remedy may be appropriate. The available solution depends on the facts; not every delay creates an immediate refund entitlement. Keep repair appointments, collection receipts and refund promises until the promised action has actually happened.

Send TBD the order date, amount, problem and the seller's latest answer to ask for free personal help during our pilot. Brian can help organise the key facts and complaint wording if we accept the request. Do not send full card details or unrelated household photographs.

If it remains unresolved, check the official small-claims requirements, including the parties, type of claim and amount. The service is not a substitute for specialist advice on an unsuitable or complex claim, and TBD does not file proceedings.