Furniture complaints
Complain about a furniture company in Ireland
How to prepare a furniture complaint about non-delivery, damaged items, refund delays, repair failures, or small-claims fit.
- CCPC furniture contacts in 2025
- 1,430
- furniture small-claims referrals
- 929
- common issue
- delivery
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsFor missing or damaged furniture, keep the order confirmation, promised delivery date, photos and messages. These help you explain the problem and the amount you are asking for.
Use the same basic details whether you are contacting Rathwood, DFS, Harvey Norman or another furniture retailer: your order number, the item and what needs to be put right.
What to do next
- 1Write to the seller with the order number, delivery promise, item issue, and remedy wanted.
- 2Collect delivery records, photos, measurements, cancellation records, and support messages.
- 3Check small-claims fit only where the official criteria apply.
Common furniture complaint searches
Common searches include sofa damaged, furniture not delivered, wrong item, item will not fit, repair failed, refund delayed, and company not answering.
Before you write
- Order confirmation
- Delivery date
- Photos
- Measurements if relevant
- Support messages
Questions people ask
Can I use small claims for furniture?
It may fit if the seller is an Ireland-based trader, the amount is within the cap, and no exclusion applies.