Company complaint
AliExpress complaint in Ireland
How to prepare an AliExpress complaint about marketplace sellers, non-delivery, refunds, returns, faulty goods, customs, or chargeback options.
Check your dispute first
Answer a few questions to see your options before writing your complaint.
Check your optionsTBD is independent and is not affiliated with this trader. Public complaint-search signals and forum anecdotes are not findings of wrongdoing or liability.
AliExpress has a complaint process you can use when something goes wrong. This independent guide explains what to include in your message and what to check if the problem remains unresolved.
Start with what happened, what you paid and what you would like the business to do. Keep the receipts, messages or other records that support your complaint.
What to do next
- 1Identify the seller, platform order, country, delivery tracking, return process, and payment route.
- 2Use the platform dispute/support route and keep every screenshot and message.
- 3Check chargeback and cross-border practicality before any Irish small-claims assumption.
Common AliExpress complaint topics
When contacting AliExpress you may need help with marketplace seller, non-delivery, refund or return, faulty item, customs or chargeback. Include only the details that apply to your own complaint.
What to write first
Name the account, order, booking or transaction, give the key dates and include relevant proof. Explain what you would like the business to do and ask for a reply by a reasonable date.
If the business refuses, does not reply or leaves the problem unresolved, check the options for your type of complaint. These may include an ombudsman, regulator, payment dispute, cross-border assistance or small claims where the criteria are met.
Before you write
- Order number
- Seller details
- Tracking
- Platform messages
- Payment proof
Questions people ask
Is TBD affiliated with AliExpress?
No. TBD is independent and is not affiliated with AliExpress.
Can TBD write a AliExpress complaint?
Yes. TBD can help prepare a clear complaint under your own name. It does not act for you, provide legal advice, or file official claims.
Can I use small claims for a AliExpress dispute?
Do not start with small claims. This type of complaint usually needs the provider, regulator, ombudsman, chargeback, or cross-border route checked first.